At Fascos, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our return policy for details on eligibility, processes, and refund timelines.

Eligibility for Returns

You may request a return for most items within [X] days of receiving your order, provided the following conditions are met:

• Items must be unused, unwashed, and in their original condition.
• All tags, labels, and original packaging must be intact.
• The item must be accompanied by the original invoice or proof of purchase.

Non-Returnable Items:

• Personalized or customized products.
• Items marked as "Final Sale" or "Non-Returnable."
• Products damaged due to misuse or negligence.

How to Initiate a Return

To initiate a return, follow these steps:

1. Contact us via email at example@example.com with your order details, including the order number and the reason for return.
2. Approval: Once your request is approved, we will provide you with a return authorization and instructions for sending the item back.
3. Return Shipping: Pack the item securely to avoid damage during transit and ship it to the return address provided.

Return Shipping Costs

• If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping cost.
• For other reasons, customers are responsible for return shipping charges.

Refund Process

Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, refunds will be processed as follows:

• Refunds will be issued to your original payment method.
• The refund process may take [X] business days to complete.
• Shipping fees (if applicable) are non-refundable.